1. Controller and Scope
This Privacy Policy explains how REFUELD LTD (“REFUELD”, “we”, “us” or “our”) handles personal information in connection with the Axlequay mobile application (“Application”) and communications with its users.
REFUELD LTD is located at 84 Murrays Mills, 50 Bengal Street, Manchester, M4 6LS, United Kingdom. Our privacy contact is [email protected].
The Application stores your vehicle records locally on your device. It does not require an account and does not transmit those records to REFUELD. We act as the controller of personal information that we receive through support correspondence and other processing carried out under our responsibility.
2. Information Processed within the Application
The Application processes information you enter, together with calculations derived from your entries, to provide its vehicle management features.
The categories of information include:
- Vehicle details: vehicle nicknames, models, years, fuel types, references, odometer baselines, currencies and notes.
- Fuel records: quantities, payments, stations, dates, odometer readings, full or partial fill indicators and tracking gaps.
- Expense records: expense categories, amounts, dates and associated details.
- Maintenance records: planned dates, odometer targets, completion details, service costs and notes.
- Checklist records: departure lists, individual items and completion progress.
- Calculator inputs: distance, fuel consumption, fuel prices, additional costs, passenger numbers and measurement units.
- Preferences and calculated summaries: settings, consumption calculations, expense totals and ownership reports.
These records may contain personal information where your entries identify you or another person.
The Application uses this information to organise your garage, calculate consumption and costs, display maintenance targets, retain checklist progress and produce reports. Processing takes place on your device. REFUELD does not receive or maintain a remote copy of these records.
Personal identifiers and sensitive information are not required to use the Application. Avoid including unnecessary personal information about yourself or others in free-text fields.
3. Device Access and Automatic Collection
The Application does not obtain vehicle information from sensors, banks, insurers or location services. Station details, odometer readings and similar information are entered manually.
The Application does not request permission to access your location, camera, microphone, contacts, SMS messages or shared device storage.
It does not contain advertising, analytics or automatic crash-reporting services. It does not transmit usage events or diagnostic reports to REFUELD, use advertising identifiers, or track users across applications or websites.
4. Support Correspondence and Webpage Access
4.1 Support correspondence
When you contact us, we receive the information contained in your communication. This may include your email address, name if provided, message, attachments and email delivery information.
We use this information to respond to enquiries, investigate reported issues and handle privacy requests. Providing information to support is voluntary. If you do not provide contact details or information necessary to understand your request, we may be unable to respond or resolve the matter.
Contacting support does not provide us with access to your local garage records. Information that you independently include in a message or attachment becomes part of that correspondence.
4.2 Privacy policy webpage
The Application uses internet access solely to open the webpage displaying this Policy.
Retrieving the webpage requires your browser or webpage viewer to communicate with the hosting infrastructure. That infrastructure receives your IP address and the technical information included in the request, which may include the requested URL, request time, browser type and operating system information.
This connection information is used to deliver the webpage and may also be processed for infrastructure operation and security. The Application does not include your garage records in requests to open the Policy.
5. Purposes and Lawful Bases
Your local records are used to provide the functions you select. REFUELD does not receive those records for separate company purposes.
Where we receive and process personal information under applicable data protection law, we rely on:
- Legitimate interests: responding to enquiries, investigating reported problems, making privacy information accessible, protecting relevant infrastructure and establishing, exercising or defending legal claims. We rely on this basis only where the processing is necessary and our interests are not overridden by your interests, rights or freedoms.
- Legal obligation: complying with applicable legal requirements, including requirements concerning the handling of data protection requests.
These bases apply to the processing described in this Policy. They do not authorise remote access to the records stored in your local garage.
We do not use personal information for targeted advertising or make decisions about you based solely on automated processing that produce legal or similarly significant effects.
6. Recipients and Disclosure
We do not sell or rent personal information or disclose it for targeted advertising.
The Application does not transmit locally stored garage records to REFUELD, service providers or other users.
Email, hosting and technical infrastructure providers may process support correspondence or webpage connection information as necessary to provide their services.
We may disclose personal information in our possession where required by applicable law or a valid legal process, or where necessary to establish, exercise or defend legal claims. Such disclosure is limited to information relevant to the applicable requirement or purpose.
We cannot disclose local garage records that we do not hold or have access to.
7. Retention and Erasure
7.1 Local records
Saved records and preferences remain on your device until they are removed or the Application’s stored data is cleared.
You can remove all locally stored Application data through:
Android Settings → Apps → Axlequay → Storage / Storage & cache → Clear storage / Clear data.
Labels may vary between devices. Clearing storage removes the local garage and preferences and resets the Application. Uninstalling the Application normally also removes its private application data.
We cannot recover deleted local records because we do not hold a remote copy. There is no Application account requiring a separate deletion request.
The Application is configured not to participate in standard Android cloud backup. Copies independently created through device migration, manufacturer tools or other backup arrangements must be managed through the relevant device or service.
7.2 Information held by REFUELD
We retain support correspondence for the time needed to resolve the enquiry and reasonably necessary follow-up. We may retain relevant correspondence for longer where necessary to comply with a legal obligation or establish, exercise or defend a legal claim.
The applicable period is determined by whether the matter remains open, the need to document its resolution, and relevant legal retention or limitation periods.
Technical webpage information processed under our responsibility is retained only for the period necessary for delivery, operation or security, or to meet an applicable legal requirement.
We delete or anonymise personal information when it is no longer necessary for these purposes.
8. Security and Processing Locations
Garage records are stored on your device rather than uploaded to REFUELD. Their protection depends on the Application’s storage arrangements and the security of your device and operating system.
Protect your device with a screen lock, restrict physical access and install available security updates. Local storage does not guarantee protection against unauthorised access, loss or device failure.
The Application does not transfer local garage records to REFUELD or overseas servers.
Support correspondence and webpage connection information are handled through the infrastructure used to deliver those services. Processing locations and any international transfer arrangements depend on the relevant provider.
You may request details of recipients, processing locations and any applicable transfer mechanism or safeguards by contacting [email protected], including information about how to obtain a copy of applicable safeguards.
9. Data Protection Rights
Subject to applicable law, you may request:
- Access to personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Erasure of personal information.
- Restriction of processing.
- A portable copy of information where the legal conditions for portability apply.
Right to object. You may object to processing based on legitimate interests on grounds relating to your particular situation. We will stop the relevant processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary for legal claims.
Send requests to [email protected]. We may request additional information where reasonably necessary to verify your identity or clarify the request. We will respond within the time limits established by applicable law.
For records held solely on your device, use the Application and Android storage controls. We cannot remotely retrieve, amend or erase those records.
You may lodge a complaint with the UK Information Commissioner’s Office, at https://ico.org.uk, or another competent data protection authority.
10. Younger Users
The intended audience for Axlequay includes older teenagers aged 16–17 and adults. This describes its intended audience and is not an age-verification mechanism or a statement of the legal age of consent.
Users under 18 remain entitled to the protections applicable to children’s personal information. The Application does not require a date of birth, and the same local storage practices apply to all users.
We do not receive local garage records for advertising, behavioural tracking or profiling. Where support correspondence concerns a user under 18, we take their age, interests, rights and reasonable expectations into account.
A user, parent or guardian may contact [email protected] with concerns about personal information received by us concerning a child.
11. Changes to this Policy
We may revise this Policy to reflect changes in the Application, our information practices or applicable law. The current version will display its last updated date.
Where legally required, we will provide additional notice or obtain consent before introducing the relevant processing. Continued use of the Application is not treated as consent where the law requires a separate affirmative choice.
12. Contact Details
REFUELD LTD
84 Murrays Mills
50 Bengal Street
Manchester, M4 6LS
United Kingdom
Email: [email protected]